returns & refunds

You may withdraw from your purchase within 14 days of receiving your order, without giving a reason. Tell us by email or through the contact form, then send the products back within 14 days of that notice.

Products must be unused and in their original packaging. Return shipping is at your cost, unless the item is faulty or not what you ordered.

You can use our withdrawal form if you prefer, though any clear statement of your decision is valid.

For hygiene reasons, skincare that has been unsealed or used after delivery cannot be returned. This is the sealed-goods exception under Article 16(e) of the EU Consumer Rights Directive.

Once your return arrives, or you send us proof of shipment, we refund within 14 days to your original payment method, including standard delivery costs.

If you chose a delivery option more expensive than our standard one, we refund the standard rate.

If your order arrives damaged, email us within 14 days with a photo of the product and its packaging. We will send a replacement or refund you in full, including shipping, at no cost to you.

Your two-year legal guarantee of conformity always applies.

Received the wrong product? We cover the return and ship the correct item right away, or refund you in full if you prefer.

The fastest way to exchange something is to return the original item and place a new order. Your refund is processed as soon as the return is on its way.

You can cancel any order free of charge before it has been dispatched. Contact us as soon as you can. Once it has shipped, the 14-day right of withdrawal applies instead.

contact@orquisbeauty.com
Monday to Friday, 9:00 to 17:00 CET. We reply within 2 business days.